2/10 Terrible
Jeff C.
30 Apr 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Filthy, smelly, and dishonest host.
Please understand we are seasoned VRBO renters and have a 5 star rating for our stays. Overall, the house appeared to be in order and quickly cleaned, but had months/years of filth from never being really scrubbed and cleaned. It felt and smelled like a Frat boys party pad, like cat pee.
After review of the rental all 6 adults determined is was not a place to sleep and stay. We had arrived to the rental and immediately determined it was not habitable for us. We contacted host who called us and told us she was mortified and understood. She said she would get us a full refund. We left and went to a hotel for the remainder of our stay. The host did not offer to rectify so we could continue to stay that night or any future night during our stay.
We trusted her. Big mistake. The host said she filed a claim for the refund and it would take 15 days to see the refund. Fifteen days later I checked my AMEX and no refund. I checked with the host and she said the house management team had said the house was cleaned and it smelled of cleaning supplies so no refund. No matter how she responds to this review, do not believe her.
We filed a claim with VRBO. I checked back in a week and they stated that it is ultimately up to the host and she is not refunding.
Rent at your own risk. Filthy, smelly, and dishonest host. Several lies over the weeks of chasing refund.
The folks that reviewed this house as Lipstick on a Pig had it correct. We have never had a rental this bad.
Jeff C.
Stayed 3 nights in Apr 2024
